Privacy Policy

1Information We Collect

• Account & order details: name, email address, phone number, delivery address, and order history.
• Payment information: processed securely by our third-party payment provider — we do not store your full card details on our servers.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
• Communications: messages you send us via email, WhatsApp, contact forms, or customer support channels.

2How We Use Your Information

We process your personal data to:

• Process, prepare, and deliver your orders;
• Communicate with you about your order status, delivery, or support requests;
• Improve the Site, our products, and your shopping experience;
• Send you marketing communications, where you have opted in — you may unsubscribe at any time;
• Detect and prevent fraud, and comply with our legal and regulatory obligations in the UAE.

3Legal Basis for Processing

We process your personal data based on your consent, the necessity of processing to fulfil a contract with you (i.e. your order), our legitimate business interests, and our compliance obligations under UAE law.

4Sharing Your Information

We share personal data only where necessary, with:

• Delivery and courier partners, to fulfil your order;
• Payment gateway providers, to process your payment securely;
• IT and hosting service providers who support the operation of the Site;
• Government or regulatory authorities, where required by UAE law.

We do not sell your personal data to third parties.

5Cookies

We use cookies and similar technologies to keep you signed in, remember items in your cart, and understand how visitors use the Site. You can control or disable cookies through your browser settings, though some features of the Site may not function properly if you do so.

6Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by UAE law (including tax and commercial record-keeping requirements), after which it is securely deleted or anonymised.

7Data Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8International Transfers

Where personal data is transferred outside the UAE — for example, to a cloud hosting provider — we take steps to ensure it receives a level of protection consistent with the PDPL, including transfers to countries or organisations recognised as providing adequate protection.

9Your Rights

Under the PDPL, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data, subject to legal retention requirements;
• Withdraw consent to marketing communications at any time;
• Object to or restrict certain types of processing.

To exercise any of these rights, contact us using the details below.

10Children's Privacy

The Site is not directed at children, and we do not knowingly collect personal data from anyone under the age of 18.

11Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

12Contact Us

For any privacy-related questions or requests, please contact: