Terms of Service

1Introduction

These Terms of Service ("Terms") govern your access to and use of brook-online.com (the "Site") and any purchase made through it. By browsing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2Eligibility

You must be at least 18 years old, or placing an order under the supervision of a parent or legal guardian, to use this Site and make a purchase. By placing an order, you confirm that the information you provide is accurate and that you have the legal authority to enter into this agreement.

3Products & Pricing

All products displayed on the Site are subject to availability. We make every effort to describe and display our products, including weights and prices, accurately, but we do not guarantee that colours, images, or descriptions are entirely error-free. Prices are listed in AED (or the applicable currency shown at checkout) and are subject to change without prior notice. In the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund for that order.

4Orders & Payment

Placing an order through the Site constitutes an offer to purchase, which we may accept or decline at our discretion — for example, in cases of suspected fraud, stock unavailability, or delivery-area restrictions. Payment must be completed in full through one of our accepted payment methods before an order is processed. We reserve the right to limit order quantities per customer or per address.

5Delivery

Delivery timelines and coverage areas are described in our Shipping Policy, which forms part of these Terms. Given the perishable nature of our products, delivery times are estimates and not guarantees, and we are not liable for delays caused by couriers, customs, weather, or other events beyond our reasonable control.

6Refunds & Cancellations

All sales made through the Site are final. Refunds, returns, and cancellations are handled strictly in accordance with our Refund Policy, which forms part of these Terms.

7Intellectual Property

All content on the Site — including the Brook name, logo, product photography, packaging designs, and written content — is the property of Brook or its licensors and is protected by applicable UAE and international intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Site without our prior written consent.

8Acceptable Use

You agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable UAE law or regulation;
• Attempt to gain unauthorised access to the Site, its systems, or other users' accounts;
• Interfere with the proper functioning of the Site, including through malware, scraping, or automated bots;
• Submit false, misleading, or fraudulent order or account information.

9Limitation of Liability

To the fullest extent permitted under UAE law, Brook shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or a product purchased through it. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

10Indemnity

You agree to indemnify and hold Brook harmless from any claims, losses, or damages arising from your misuse of the Site or breach of these Terms.

11Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any dispute arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of [Dubai / your Emirate], UAE.

12Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last updated" date, and continued use of the Site after changes take effect constitutes acceptance of the revised Terms.

13Contact Us

Questions about these Terms should be directed to us using the details below.