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1Delivery Areas
We currently deliver across the United Arab Emirates and the Kingdom of Saudi Arabia. If your delivery address falls outside our current coverage area, this will be indicated at checkout and the order cannot be placed.
2Order Processing Time
Because our chocolates are made fresh to order, please allow [1–2 business days] for your order to be prepared before it is handed to our delivery partner. During peak periods (holidays, Ramadan, Eid, and other high-demand seasons) processing may take longer — any extended timelines will be communicated on the Site.
3Estimated Delivery Times
| Region | Estimated time after processing |
|---|---|
| UAE — major cities | [1–2 business days] |
| UAE — other Emirates | [2–3 business days] |
| Saudi Arabia | [3–5 business days] |
These are estimates, not guarantees. Delivery times may be affected by courier volume, weather, public holidays, or address accessibility, and Brook is not liable for delays caused by factors outside our reasonable control.
4Shipping Fees
Shipping charges are calculated at checkout based on your delivery location and order size. Orders above [AED XXX] qualify for free standard delivery within the UAE. Any applicable fee will always be shown before you complete payment.
5Order Tracking
Once your order has been dispatched, you will receive a confirmation with tracking details (where available) via email, SMS, or WhatsApp, so you can follow your delivery in real time.
6Temperature-Sensitive Products
Chocolate is naturally sensitive to heat. We pack all orders with protective, insulated materials suited to the UAE and GCC climate, but during extreme heat some minor softening or melting can occur in transit despite our best efforts. If your order arrives melted or damaged, please refer to our Refund Policy for how to request a replacement.
7Incorrect Address or Failed Delivery
Please ensure your delivery address and contact number are accurate and complete at checkout. If a delivery fails because of an incorrect address, an unreachable phone number, or nobody available to receive the order, additional redelivery charges may apply, and Brook is not responsible for resulting delays, spoilage, or non-delivery.
8Order Changes
If you need to update your delivery address or contact details after placing an order, please reach out immediately — changes can only be accommodated before the order has been dispatched.
9Contact Us
For any shipping-related questions, reach out to us directly: